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If your not Satisfied with your purchase! Just return it on us!
Most items ship within 2-5 business days accept heavy freight.
GENERAL SHIPPING POLICY
- Items are shipped only two ways, small parcel carrier (UPS)(Fed Ex) or by freight truck
- We service the United States (including Hawaii, Alaska, and Puerto Rico) and Canada only
- Free shipping does not apply to Hawaii, Alaska, Puerto Rico, and Canada shipments (a quote will be sent via email for acceptance for these areas) (please send email to (email@example.com for pricing)
- Additional charges can apply to businesses or residences in hard to access areas (e.g. island locations, gated communities, limited headroom bridges)
- All Canadian shipping quotes include customs fees
- Refused shipments will have shipping charges (both ways) deducted from the refund
- Freight carriers deliver Monday through Friday between 9AM and 5PM
- Missed appointments will incur additional fees billed directly to the customer by the carrier
PROCESSING AND TRANSIT TIMES
- Orders shipping to an address different than a billing address will be charged in full and have processing times extended. In stock items take 3-5 business days to prep for delivery regardless of delivery method
- To avoid delays please make sure the shipping address is verified with your credit card issuer. In stock items typically take 1-2 weeks to deliver.
- Special/custom order or back order dates are estimates and subject to change
- Deposits on special/custom orders are not refundable regardless of the cancellation date
- Tracking is sent via email with the tracking number and carrier’s website to track online thru account signup
- Guaranteed transit times can be purchased at an additional cost.
- Expedited shipping can be purchased at an additional cost email (firstname.lastname@example.org) for prices.
FREE DELIVERY - SMALL PARCEL DELIVERY
- Items typically arrive between 7-15 business days after tracking is sent
- Adult signatures are not required
- The decision to leave your package without a signature is at the discretion of the carrier & customer (please state in notes at checkout)
FREE DELIVERY - HEAVY FREIGHT DELIVERY
- Delivery appointment is typically 10 to 30 business days after tracking is sent.
- UPS you can track thru your account 24hrs a day 7 days a week.
- Free freight delivery requires the customer to move the items into their residence/business
- Products that ship this method are usually large and may require assistance (driver is not obligated to assist)
- Hydraulic assistance (known as a liftgate) is not provided to lower items to the ground
- Additional costs resulting from COI (Certificate of Insurance), remote location, truck size restrictions, etc. will be the responsibility of the customer
INSIDE DELIVERY OR FREE INSIDE WHITE GLOVE DELIVERY
- Delivery appointment is typically scheduled 10-30 business days after tracking is sent
- The freight carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window
- Items will be delivered inside the complex/residence and placed in the room of choice
- A maximum of two flights of stairs (1 flight = 15 stairs) will be accommodated, additional flights will cost $50 per flight
- A maximum of 300lb (per piece) will be accommodated, items weighing more will incur additional costs (we will inform you if this is the case)
- Assembly and debris removal are not included with this service
- Not all areas are serviceable for our upgraded inside delivery. A notification will be sent prior to shipping any order if the requested shipping method is not available.
Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order is shipped directly to you once it is back in stock. You will be notified of the status of your item via email. You will not be charged for Backorder items until they ship from our warehouse.
If a item is damaged will replace item and shipping no cost to customer. Returns or Exchanges of regular merchandise can be made within 7-10 days of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). If not in original package or used a 20% restocking fee is applied to all returned merchandise. Prior to returning the products, customers must email us at email@example.com with Return Authorization number. In case the merchandise is damaged within the 7-10-day period or thereafter, the customer's rights shall be limited to the manufacturer's warranty, if any.
Restocking Fee:No restocking fees unless your order is already in transit for delivery. There will be a 20% Restocking fee for cancellation.
Items placed on order, as a special order will require a 100% deposit. Any customer wishes to cancel a special order after it has been processed will forfeit their deposit.
Glass items may take alittle longer to ship due to fragileness and extra packing that must be done to protect moving in transit.